How to: Send Messages to Members

Overview

The Messaging page allows authorized members to quickly contact individuals or groups within the department via text, push notification, or email. Whether notifying the whole department or just a few team members, the system makes it easy to broadcast important updates in seconds.

Prerequisites

• Member must have Messaging authority

• Ensure recipient contact information (email/phone) is up-to-date in the system

• Push notifications require members to have the Firehouse247 mobile app installed and enabled

Step-by-Step Instructions

1. Navigate to the Messaging Page

• Go to Messaging from the main menu

2. Select Recipients

• Use the selection titles to choose your messaging option

• To select multiple recipients, click each member you wish to contact

3. Choose Delivery Method

Select how you'd like to send the message:

• Text

• Text & Push

• Email

4. Compose Your Message

• Write your message in the provided text box

5. Click Send

• The message will be sent immediately

• A notification will appear to confirm successful delivery

Tracking Messages

• All sent messages are logged

• Visit the View Log page to:

  • Review message content

  • See delivery times

  • Confirm recipient status

• If members are not receiving messages please submit a support ticket through our Helpdesk

Tips & Best Practices

• Use groups to quickly message all Captains, Admins, or Stations

• Keep urgent messages short and to the point for better visibility

• Use Text & Push for time-sensitive communication (e.g. shift openings, recalls)