How to: Use The System Log

Overview

The View Log page is the system’s full audit trail, recording every action performed in Firehouse247. It’s essential for troubleshooting, tracking changes, and understanding who did what, when, and how. If there’s ever a system issue or incorrect action, this is the first place to check.

Prerequisites

Must have access to the View Log page (typically Admins and Officers)
Familiarity with member roles and common system actions

How to Use the View Log

1. Navigate to the View Log Page

Go to System> View Log

2. Understand the Log Fields

Each log entry includes the following information:

Field	Description
Timestamp	The exact date and time the action was performed
Logged By	The name of the member who performed the action
Function Type	What part of the system was used (e.g. Schedule, Messaging, Detail)
User	The member whose profile or schedule was impacted (if applicable)
Device	The type of device used (e.g. desktop, mobile)
System Message	A detailed description of the action taken or error encountered

Using the Log for Troubleshooting

To investigate issues (e.g. missed calls, shift errors, unauthorized changes), locate the relevant time and action
Cross-check the Function Type and System Message for context
Look for patterns such as multiple failed attempts or back-to-back errors

Reporting a Bug

If you believe a bug or system malfunction has occurred:

Locate the relevant entry in the View Log
Take a screenshot or copy the full log details
Email the information to:
? help@firehouse247.com

The more detail you provide, the faster our support team can assist you.

Tips & Best Practices

Use filters to narrow results by date, user, or function
Review the log before escalating support tickets
Use as an accountability tool to track scheduling and authority changes